Upgrade nightmare continues

<p>I did a telephonic upgrade 2 months ago with countless problems. After trying for 30mins to get through to customer care, I got told only solutions desk can help me they will put me through. But then I got cut off. I tried again, waited 11mins to get through just to get cut off again. Part of my deal was once off 10gb data, and after that 1gb incentive monthly for 24months. Now that the 10gb is finished, there is no sign of the promised 1gb that was part of the deal. I have spent so much time trying to get service out of this company and am Fed up struggling to get what I was promised and having to wait to get through to customer care just to get cut if time after time. Is that my reward for being a loyal customer for 20years? Having to resort to this channel just to get someone to attend to my problem.</p>