Upgrade Nightmare Continued

<p>As per my last complaint, whereby my initial upgrade order placed on the 5 May .... Vodacom came back and released the hold on my upgrade, which allowed me to place the order again on the 22 May. Once I placed the order Online, I contacted the call centre to ensure everything was correct and it was captured with the extras, being the Apple Beats, Rugby Jersey, and voucher, they confirmed it. .....</p> <p><br />Then the nightmare continued, the phone didn't come, and contacting Vodacom they gave me RAM couriers waybill number so I can track the delivery. RAM said the delivery could be not done as the incorrect address was given, and they also told me that they have been trying to phone me. (I have not had a single call). I confirmed my address with RAM, however it looks like Vodacom removed the first line of the address off for delivery and the only way this could be corrected was to contact Vodacom again. Vodacom Call Centre asked me to email ********** ..... no response. Then I contacted RAM again, to see if anyone can help me. Only to find out the contact number given to RAM is incorrect, where they got that number from WHO KNOWS. RAM could not assist.</p> <p> </p> <p>I contacted Vodacom Call Centre again, warning the woman on the other side of the line that I am irritated. Telling her that there is something wrong on your online system, it is sending half the addresses captured and incorrect contact numbers to RAM, creating a nightmare. She said to me, lady, you entered the incorrect information in the order, it is not the systems fault! By then I had lost my patience. As I have an email order confirmation when placing the order online which showed that I had indeed entered ALL THE CORRECT INFORMATION.</p> <p> </p> <p>The call centre agent sent an email to vadmin to request the change of addresses.</p> <p> </p> <p>I receive an email from vadmin this morning saying that my order is on it's way, I track the parcel through RAM. My assistance receives the parcel, and whilst I am on the road I get an email from vadmin to say the parcel is on its way back to Vodacom. </p> <p> </p> <p>The parcel my assistant accepted IS NOT GOING BACK TO VODACOM, as this will be the 3rd time I will have to do an upgrade!!!! However the parcel that came included my cellphone, and a Voucher, NO Apple Beats, No Rugby Jersey and NO SIM card.</p> <p> </p> <p>I don't need the SIM unless there is an upgrade, but can you please advise when I will receive the Rugby Jersey and the Apple beats. Cause the first parcel I received included a SIM card, My Apple Beats, the voucher, and I received an SMS regarding rugby jersey (didn't respond to) and NO Cellphone. But that had to be returned.</p> <p> </p> <p>Please Vodacom, make this nightmare go away!</p>