UPGRADE NIGHTMARE

I did an upgrade with Vodacom on the 12th of July 2022. A debit order was taken on the 19th of July. I phoned to ask why the amount has been deducted. I was informed that the system accidentally processed a new line. It has been almost 6 weeks later, and my account has finally been credited. I called 082 178 44 to do an upgrade. Patricia told me that no insurance will be added. I received an sms to confirm my upgrade, only to find that Patricia added Insurance on my line. I called the upgrade department to ask to remove the insurance, whereby she informed me that everything has to be cancelled and a new upgrade request must be logged. How difficult is it to get the right upgrade done with Vodacom? I think I will decline the upgrade and move to a new service provider that will be capable to handle a simple upgrade