UPGRADE NIGHTMARE BEEN CHARGED FOR A HANDSET WHICH I DONT HAVE

I AM CHARGED FOR A HANDSET THAT I DONT HAVE FROM APRIL 2025 -R 39 MONTHLY . I HAVE LOGGED CALLS , SEND EMAILS , BEEN TO THE KNYSNA AND GEORGE BRANCH AND ALL I AM TOLD I MUST PHONE IN AND SPEAK TO A CONSULTANT . HAVE DONE THIS MANY TIMES BUT NO REVERSAL ON THE ACCOUNT . CAN SOMEONE THAT KNOWS WHAT IS CUSTOMER SERVICE PLEASE CONTACT ME . ALSO BE AWARE NEVER UPGRADE CONTRACTS BY CONSULTANTS THAT PHONE YOU THE BIGGEST MISTAKE I EVER MADE !!! i HAVE DONE THE UPGRADE DID NOT WANT TO PAY MORE BUT THEN PHONED ARRIVED BILL MUCH MORE I PHONED IN AND WAS ASKED TO RETURN THE PHONE WHICH I DID . NOW I HAVE A CONTRACT WITH NO PHONE PAY MORE AND FOR A HANDSET THAT WAS RETURN IN A SEALED BOX !!! PLEASE DO THE REVERSAL ON MY ACCOUNT AND RELOOK THE CONTRACT .