Upgrade Nightmare

My name is Thandeka Mkhize,I ordered an upgrade on the Vodacom website on the 3rd of February 2020 and 2 packages Reference (K193363) and(K***)came on the 7th February 2020 which I had no knowledge it was two phones I signed for both when I realized it was two of the same phone I called Vodacom to book a return for one phone Re******) on the 7th February and one of Ram's Couriers employees came on the 11th of February to collect the phone,I didn't ask any questions as he told me he came to collect the phone and Vodacom consulted called me prior his arrival and he was in your Ram's uniform after that I kept getting phone calls from Ram saying they need to come collect the phone I kept saying the phone was collected,in April I realized I was being billed for two phones and Vodacom says they can't cancel the other phone because it didn't reach them, and I feel they're not doing much to resolve this issue by calling Ram into order and investigate on their side because I'm paying for a phone that was collected by one of Ram employee's which is unfair to me.