EM
Ettienne M
1 reviews | Active since Dec 2022
11 Mar 2023, 05:09
Upgrade nightmare
I have been loyal to Vodacom customer for more then 15 years, I upgraded my contract and ordered my device. They apparently tried to deliver but could not stating it was a bad address. Now there is a tussle between RAM and Vodacom where the phone actually is and no can tell me if I will ever receive my upgrade? The Vodacom team told me yesterday that it will be delivered yesterday, guess what, it never came and no bothered to update me. I'm sick of doing all follow up work. I guess this complaint will also be ignored.
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Vodacom's replyOfficial
11 Mar 2023, 17:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply11 Mar 2023, 17:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
EM
Ettienne M's updateReviewer Update
13 Mar 2023, 16:00Correct it was delivered this afternoon. Thank you.
EM
Ettienne M's update13 Mar 2023, 16:00
Reviewer Update
Correct it was delivered this afternoon. Thank you.