Upgrade nightmare

I app**** for an upgrade in November 2024 and up until today 2025/01/06 I have not received the device and the support from Vodacom has been absolutely abysmal. I've called the customer support and after sales departments at least a dozen times over the course of the past two months, and only received two calls back from them saying that they don't have an answer for me yet. The courier company Skynet claims that they've tried delivering the device multiple times, but I have not received a single phone call from them. A tracking number has been provided by them, but checking on this provides a status of already delivered. My complaint is with Vodacom though as I have a contract with them and not Skynet. Vodacom has contacted Skynet (and also complained multiple times about them) and Skynet has acknowledged that the package is still in their possession. I've asked the case to be escalated multiple times and the Vodacom after sales department says it has been, but every time I phone them I need to explain everything to the clueless representatives again. I offered to collect the package from Skynet and Vodacom said they will check if this is possible, but I haven't received any feedback on this at all. I called last week again and received a voicemail stating that I've call too many times and they are now suspecting ***** based on this. They provide a alternative number to call saying that I'll be charged R2 per minute if I call on this line. There does not seem to be any other method of escalating the query and the self help options on their website does not provide any information on what I can do going forward.