MJ
Megan J
1 reviews | Active since Dec 2010
02 Mar 2021, 10:28
Upgrade nightmare
I have actually just given up with vodacom. A loyal customer of over 20 years and 5 contracts and this is what I get. I can't wait to be able to cancel all my contracts. An upgrade should not cause so many issues and the retention department giving an old phone as a way to retain my business is shocking. This phone is for my mom who works in the medical field and has through this whole covid time. All I want to get her is a great phone so we can be in contact. Thank you vodacom for nothing. Still waiting for any feedback, please cancel my contracts as I have another due for upgrade.
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Replies (3)
Vodacom's replyOfficial
02 Mar 2021, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MJ
Megan J's updateReviewer Update
02 Mar 2021, 14:33Thank you Vodacom, as usual nobody has been in touch.
MJ
Megan J's update02 Mar 2021, 14:33
Reviewer Update
Thank you Vodacom, as usual nobody has been in touch.
MJ
Megan J's updateReviewer Update
03 Mar 2021, 09:59Please be advised that I will be canceling my debit order with immediate effect due to the fact that I have still not been contacted by anyone to resolve this issue.
MJ
Megan J's update03 Mar 2021, 09:59
Reviewer Update
Please be advised that I will be canceling my debit order with immediate effect due to the fact that I have still not been contacted by anyone to resolve this issue.