Upgrade nightmare

I called them on the 26/04 to cancel my contracts, spoke to agent Gopalang whom I thought was amazing and she convinced me to stay and I did upgrade with her, its the 14/05 and I have still not heard from Vodacom regarding my new phone. I called them, SHOCK HORROR, service was terrible, was then advised no that there is no stock of the phone. I was not told of this and would have taken another phone, If I didn't call I would have never know this, I understand with lockdown there will be a delay in answering calls but to wait sometimes 20 mins for call to be answered is ridulous then to finally speak to a rude human I cant deal... I tried to reach Gopalang I am still waiting for a call back, I go through this every time with Vodacom like do you not want my business if that's the case then I will gladly leave, the staff in the contact centre ... like they should rather be unemployed really because they truly hate their jobs that's how they come across.