Upgrade Nightmare!!!

<p>My fiance has been with Vodacom for many years (LOYALLY) and has a few contracts with Vodacom, and never in all the years of getting upgrades on these contracts have we experienced such unprofessional service!!</p> <p> </p> <p>We done our upgades at the end of July 2017 like we have always done in the past and now Vodacom suddenly want to charge us double on each phone for the cost of the hansets until October 2017 as that is when the old contracts end!!! We have NEVER EVER had to pay for the old hanset once we have upgraded, so WHY NOW????</p> <p> </p> <p>My fiance has tried contacting Vodacom and just gets sent from pillar to post with no real answers as to why??? Surely if this is a "NEW" part of upgrading should a person not be asked if they accept this condition of upgrading???</p> <p> </p> <p>Now on the one number that we have upgraded there is suddenly 10gigs of data?? Is this something free or will we get slapped with the charge unaware as well??</p> <p> </p> <p>PLEASE CAN SOMEONE THAT ACTUALLY KNOWS WHAT THEY DOING GET BACK TO US!!!</p>