sM
sibongile M

1 reviews | Active since Jul 2015

02 Jul 2017, 13:13

Upgrade nightmare

<p>I upgraded with Vodacom a few weeks ago. I was supposed to get airtime on a new package on the 1st of July instead im getting airtime according to an old package. when i call to ask they tell me that im gonna be billed on both the old and the new contracts and i can only dispute on the 1st of august. </p> <p>And that was after i was sent from pillar to post for 2 days. Talk about trash network</p>

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Replies (1)
Vodacom
Vodacom's reply03 Jul 2017, 07:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team