Upgrade Nightmare

<p>I pre-ordered the S8 in April. Received the phone with the incorrect starter kit. Vodacom came to collect the phone and kit, and said I will receive the new phone within 20 days. After almost a month, I followed up as I have not received my phone, on which Vodacom informed me that I first need to cancel the upgrade. If I did not phone, I would have still been waiting. </p> <p> </p> <p>After 2 further weeks, I phoned again to find out when I will receive my phone. Vodacom informed me that they haven't cancelled the order yet. I spoke to a manager, and after a further week, she informed me that I will receive the phone without the starter kit as the kits are out of stock. After a week and a half, I followed up once again, to be informed that my order has not been sent out, and that I need to cancel the upgrade again, in order for the phone to be sent out without the kit.</p> <p> </p> <p>So basically, I have to cancel the upgrade, in order for Vodacom to arrange for something that was arranged the previous time I cancelled the order. It's been more than a month and a half of following up from my side alone, and still I haven't received anything except an invoice. I have to pay for something I don't have, and clearly Vodacom doesn't want to assist?</p>