1 reviews | Active since Sept 2016

31 May 2017, 08:36

Upgrade Nightmare

<p>Ive been dealing with dosens of people and months later my upgrade has still not been sorted out. 2 months has gone by with requesting a migration and nothing has been done this morning I wake up with n SMS on my phone "Congratulations your migration has been activated and set up with 20 min" The right package has got 600min. Never in my life ive seen such unproffesional staff.</p>

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Replies (2)
Vodacom
Vodacom's reply31 May 2017, 09:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jun 2017, 11:38
Official

Dear Customer

As discussed, Vodacom has assisted with your query.

Regards

TS

Consumer Website team