Upgrade Nightmare
<p>I placed an upgrade order for my cellphone on the 5 May 2017. Order confirmation came through detailing the order. Noting it is next day delivery.</p> <p> </p> <p>On 8th I contacted Vodacom to confirm, and they said the delivery would arrive on that day. After a couple of calls the agent told me on the 9th May, there was an error in on the system and they were only delivering a sim card. They advised me the best way to handle this was to wait for the delivery, and send the item back. The delivery happened on the 10 May and they only came to collect the parcel on 19th May.</p> <p> </p> <p>Now I am in the situation that I want to place an order for my upgrade on the 22 May, and the system is still showing that I have already placed the order and when phoning your call centre on the 19th May, I got a very rude customer service agent, who put the phone down on me when I asked her how long this system update would take, so I was able to place the order. </p> <p> </p> <p>I understand that technology lets you down, however in state of crisis, and when technology has let you down, you need to ensure your customers are kept happy. Can you please resolve this issue so I am able to upgrade my phone.</p> <p> </p> <p>Regards</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
I need to note that I received a prompt response from Vodacom, and the upgrade was resolved, and I was allowed to upgrade online again. Thank you.
However once I submitted my upgrade, I phoned to confirm the order and the extras provided was all correctly captured and dispatched. I was provided the tracking number for my order only to find that they could not deliver as apparently the wrong address was provided.
I loaded up my order confirmation to verify my address provided (it was correct and held all the relevant information), I phoned RAM back, who requested I contact Vodacom, Vodacom requested I email some external provider to correct this. However once again, the information provided was correct, and limited information was sent through to RAM for delivery. Now I await this "Likeminds" company to fix their system, and send RAM the corrected information, so I can get my phone. This is an absolute nightmare!!!!!!!!!
I need to note that I received a prompt response from Vodacom, and the upgrade was resolved, and I was allowed to upgrade online again. Thank you.
However once I submitted my upgrade, I phoned to confirm the order and the extras provided was all correctly captured and dispatched. I was provided the tracking number for my order only to find that they could not deliver as apparently the wrong address was provided.
I loaded up my order confirmation to verify my address provided (it was correct and held all the relevant information), I phoned RAM back, who requested I contact Vodacom, Vodacom requested I email some external provider to correct this. However once again, the information provided was correct, and limited information was sent through to RAM for delivery. Now I await this "Likeminds" company to fix their system, and send RAM the corrected information, so I can get my phone. This is an absolute nightmare!!!!!!!!!