LV
Lizelle V
1 reviews | Active since Sept 2020
03 Sept 2020, 14:27
Upgrade nightmare
I wanted to upgrade at Makro today. After I had to wait 4 hours for vodacom to process the upgrade they informed me that I cant upgrade because I am under debt review... I have 2 vodacom lines and never had any problems with upgrading although I have been under debt review for the past 4 years. So what happens now?????? I am due for upgrade but I cant......or will Vodacom cancel my contract and lose the money....
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Vodacom's replyOfficial
04 Sept 2020, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team