Upgrade Nightmare

<p>On the 28 Feb I upgraded one of my lines through Vodacom online. RAM couriers delievered the phone on the 6th March and I noified Vodacom online that they phone was cracked. Amelia from Online (upgrades) advised that I have a 14 day return policy and that she will submit the request for the phone to be collected from me & that the whole process will take between 7 - 14 working days (collection to delivery of a new phone). Today I called to follow-up on the progress and was advised that RAM requires a V2P number that I must provide to Vodacom from the phones Box. when I couldnt find the V2P number i called RAM to find out where I must look. RAM tells me that Vodacom needs to give them the V2P number (which is generated when the collection request is submitted) & THEN ONLY will teh 7 - 14 working days apply. Amelia tells me that it is too early in the collection process for me to complain, however it looks like I still have to wait a further 14 working days - as soon Vodacom sends the collection request to RAM together with the V2P number. This is totally unacceptable as I could have easily upgraded my phone in a Store two weeks ago. But here I am, walking around with a broken phone in a box - waiting for collection, which is a risk on its own. I will never use Vodacom Online ever again...huge mistake. Please help!!!</p>