Upgrade Nightmare

<p>I am a Red VIP customer with Vodacom and is due for an upgrade. Several days and hours later I am told I cannot upgrade and need a review to do so. Why is that neccessary if a customer are subscribing to one of their top packages and on contract??</p> <p>The online service suck because all I hear is "My system is offline and I will call you as soon as we are back online" Well, I am still waiting. Went into a shop eventually and still no luck. I will be very hessitant to recommend Vodacom to anyone I know.</p>