1 reviews | Active since Sept 2012
Upgrade Nightmare
<p>I upgraded one of my contracts with Vodacom on 2 February 2017 using the online service. I opted for an option which indicated a Router with 1GB of data, and 2 Alcatel tablets.</p> <p>Firstly, the online site indicates next day deliver, but I only received it the following Monday, 6 February 2017.</p> <p>When I opened the box, there was only 1 tablet in the box.</p> <p>I proceeded to contact Vodacom who then informed me that there was an error as on their side it indicates i only ordered 1 tablet, which was not correct, I received the email to confirm the order. I then advised the lady to check online at the deal and she saw what I was referring to, but when she checked the system, the price indicated on the website was incorrect, and was in fact R 415 per month and not R399 as advertised.</p> <p> </p> <p>This is false information given to the customers when they are buying online and I now am inconvenienced by having to wait for someone to collect the product and then having to re-process my upgrade only once the incorrect delivery has been collected.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Still nobody has contacted me.
I was also informed someone would contact me to collect the incorrect upgrade but that has also jot happened.
Still nobody has contacted me.
I was also informed someone would contact me to collect the incorrect upgrade but that has also jot happened.
