RP
Roxanne P

1 reviews | Active since Sept 2012

06 Feb 2017, 17:43

Upgrade Nightmare

<p>I upgraded one of my contracts with Vodacom on 2 February 2017 using the online service. I opted for an option which indicated a Router with 1GB of data, and 2 Alcatel tablets.</p> <p>Firstly, the online site indicates next day deliver, but I only received it the following Monday, 6 February 2017.</p> <p>When I opened the box, there was only 1 tablet in the box.</p> <p>I proceeded to contact Vodacom who then informed me that there was an error as on their side it indicates i only ordered 1 tablet, which was not correct, I received the email to confirm the order. I then advised the lady to check online at the deal and she saw what I was referring to, but when she checked the system, the price indicated on the website was incorrect, and was in fact R 415 per month and not R399 as advertised.</p> <p> </p> <p>This is false information given to the customers when they are buying online and I now am inconvenienced by having to wait for someone to collect the product and then having to re-process my upgrade only once the incorrect delivery has been collected.</p>

0
Replies (2)
Vodacom
Vodacom's reply07 Feb 2017, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

RP
Roxanne P's update07 Feb 2017, 21:06
Reviewer Update

Still nobody has contacted me.

I was also informed someone would contact me to collect the incorrect upgrade but that has also jot happened.