Upgrade Nightmare

<p>I did an upgrade telephonically in September 2016. Vodacom delivered the incorrect handset (iphone 7 instead of iphone 7plus)<br />I called and the handset was collected a few days later. After a week or so i called again to enquire why i have not yet received my handset and i was told that the upgrade has been cancelled! I then did upgrade online on the vodacom website and needless to say they did not have stock and i had to wait another few weeks before i received my phone. I then discovered that i was being charged for 2 handsets and have been trying to sort this out for the past 4 months with absolutely no joy! I went to the vodacom shop in menlyn early in Dec and was given a ref nr and told that it should be sorted within 7-14 days. When it was still not done in Jan i called the call centre again and was told that my query was cancelled due to the fact that i did not send any documentation! At no point was i asked for documentation and in any case there is no documentation as everything was done telephonically and online!!!<br />I am about to cancel this contract as i am not wasting any more time trying to deal with badly trained call centre consultants who are totally incapable of sorting out a not so complicated issue.</p>