JB
Jaco B

1 reviews | Active since Jan 2017

24 Jan 2017, 15:07

UPGRADE NIGHTMARE!!!!!!!!!!!

<p>I have been trying to upgrade my current contract with vodacom from the 19th of January 2017.</p> <p>I took the combo deal of samsung galalxy s7 flat and samsung tablet lite.</p> <p>I initially wanted the silver phone. I was called and told that it was discontinued and I can only take black now. I opted for 2nd best and took the black.( bear in mind that gold was not available at this point in time )</p> <p>TODAY 24 January I was called and told that my offer does not exist anymore!!!!!!</p> <p>After numerous calls to ********** / ********** and another numbers, I was told that there is stock in gold but have to be confirmed.</p> <p>I HAVE DONE MY UPGRADE ONLINE.</p> <p>when looking on their online website, all the colours are still available on the samsung galaxy s7.</p> <p>When I upgraded, black & silver was available.</p> <p>The only lady who has been helpful is a lady called Siobhan!!!!!!! Shes tried her best to sort out the mess!!!</p> <p>Whats is going on with the communication between the warehouse and the specials that is advertised online to upgrade to????</p> <p>Help please!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply24 Jan 2017, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,