Upgrade nightmare!!!

<p>I upgraded my contract with Vodacom almost 2 weeks ago and received a faulty handset. Since then I have received a complete runaround from Vodacom. They arranged for RAM to collect the faulty handset and since then I have not received a singly phonecall from Vodacom to arrange the delivery of a new handset.</p> <p> </p> <p>Everytime I call upgrades, the phone just rings and rings and rings and nobody answers. When you try and get through via another department, they also cannot get through, and when the phone is answered by upgrades, it is disconnected immediately.</p> <p> </p> <p>This service is sadly disgraceful. After doing 3 upgrades with Vodacom, which funnily enough went very smoothly (because doesn't all sales), the after sales service has been **********!! I am already being charged for the new handset and the upgraded contract, but am struggling to get my replacement handset.</p> <p> </p> <p>Shocking and extremely disappointing to say the least.</p> <p> </p> <p>Vodacom, your so called online/telephonic upgrade only works so far and the after sales is highly disappointing. :-(</p> <p> </p>