WL
Wynand L
1 reviews | Active since Jun 2019
25 Jun 2019, 14:26
Upgrade nightmare
I upgraded my phone in store and specifically requested whether my package will remain the same to which the response was "Yes, of course". Next day I receive an email and my data is reduced from 5G to 900 Mb monthly with an increase in the monthly fee! The call centre’s usual response: "Not our problem, go back to the store" This is typical of Vodacom: make you hold on forever, expect me to drive around and waste my time, can’t solve any problem and zero accountability. Are there 2 Vodacom providers – one in store and one in a call centre? I wish I could remove the 1 star rating, you deserve no stars.
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Replies (2)
Vodacom's replyOfficial
25 Jun 2019, 16:11 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jun 2019, 16:11
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Jul 2019, 17:37Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have advised you that the Upgrade quote does not include the 5Gig data bundle. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have advised you that the Upgrade quote does not include the 5Gig data bundle. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply02 Jul 2019, 17:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have advised you that the Upgrade quote does not include the 5Gig data bundle. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have advised you that the Upgrade quote does not include the 5Gig data bundle. Regards Consumer Website Team(SA)
Best regards,