Upgrade nightmare
<p>16 November 2016 upgrade done online. Vodacom promises next day deliver but phone not received for 5 days. Phoned on 22 November to query and was given a generic answer that it takes 5 days but not prepared to find out where it actually is in the system. Phoned on 23 November to cancel upgrade as I still haven't heard anything and was told it will take 7 to 21 days to cancell uograde. The service is unacceptable and I want to move my number to MTN immediately.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have had no reply on this - just shows you how useless Vodacom is...... and I still don't have an upgraded phone either!!!!!!!!!!!!!!!!!!!!!!!!!!
I have had no reply on this - just shows you how useless Vodacom is...... and I still don't have an upgraded phone either!!!!!!!!!!!!!!!!!!!!!!!!!!
Still no reply and NO PHONE (11 days and counting)
Still no reply and NO PHONE (11 days and counting)
Is Vodacom actullay going to do something!!
Is Vodacom actullay going to do something!!