1 reviews | Active since Feb 2016
Upgrade nightmare
Extremely disappointed in Vodacom's upgrade process. I used their upgrade online feature to do the upgrade, the process got stuck during processing.
Tried again, same problem. Then decided to call to do the upgrade on the phone. Friendly enough lady helped me on the date, everything completed within 10 minutes or so, got a ref number and that I will be called within 3-5 days with confirmation of upgrade.
It has now been almost a week. No one on the call center can tell me why I haven't received the confirmation call or point me to someone who actually knows.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Wynand
Our records reflect that our retentions department has contacted you and you problem has been resolved.
Kind Regards
Dane Larson
Best regards,
Dear Wynand
Our records reflect that our retentions department has contacted you and you problem has been resolved.
Kind Regards
Dane Larson
Best regards,