MVdW
Marolay Van der Walt
1 reviews | Active since Apr 2018
09 Apr 2018, 13:00
Upgrade Nightmare
I have been struggeling to upgrade with Vodacom for 2 weeks now! Phoning in was useless, I tried to upgrade with Vodacom ditect but they keep transferring me from one operator to the next. I went to the Vodashop in Mooiriver Mall. They did whatever needed on the system and they will phone me for my upgrade. After a week I went back to the shop and they then informed me they needed my bank statements which I then provided. That was last week Thursday. When I phoned in again this morning my payslips had still not been uploaded, thus the upgrade still keeps pending with no satisfaction. I am seriously considering cancelling the upgrade and going to Cell C.
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Replies (2)
Vodacom's replyOfficial
09 Apr 2018, 13:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2018, 13:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Apr 2018, 11:12Dear Margaretha
Sincere apologies for the inconvenience caused.
We have responded to your complaint via email.
Kind Regards
DL
Best regards,
Vodacom's reply13 Apr 2018, 11:12
Official
Dear Margaretha
Sincere apologies for the inconvenience caused.
We have responded to your complaint via email.
Kind Regards
DL
Best regards,