AVDZ
Angela Van Der Zee
1 reviews | Active since Oct 2013
02 Nov 2017, 10:40
Upgrade Nightmare
I have been trying unsuccessfully to upgrade my cell contract with Vodacom Online since Monday 30 October 2017. I missed one call from from their Upgrade Dept. to confirm my order and when I try call back I have to wait for them to phone me. Get told that they have gone home for the day at 16H31 when they are meant to be open until 17H00 according to Customer Care. Not even a Upgrafe Team Leader by the name of Keke is able to assist me. 2 Years ago I wrote a simi**** complaint and vowed never to upgrade with Vodacom again well needless to say. Twice Bitten. NEVER EVER AGAIN.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Nov 2017, 10:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2017, 10:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
AVDZ
Angela Van Der Zee's updateReviewer Update
02 Nov 2017, 11:52Sure you will contact me ! I wait in anticipation.
AVDZ
Angela Van Der Zee's update02 Nov 2017, 11:52
Reviewer Update
Sure you will contact me ! I wait in anticipation.
Vodacom's replyOfficial
15 Nov 2017, 15:11Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply15 Nov 2017, 15:11
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,