Upgrade Nightmare

<p>I posted a review some weeks ago about my struggle to do a telephonic upgrade. So eventually I received my phone. But now I'm being billed for a migration. I was not at any point informed of this. I logged a querie on the 4th of Oct and got a message that I will be contacted within 48 hrs. I called again on the 7th and was told I would be contacted the same day. I still haven't received any feedback. I am not willing to pay this fee and also I was told I will not pay for itemised billing but was charged for it. I am extremely dissatisfied with this service.</p>