Upgrade nightmare

<p>The past weekend i treid to upgrade 2 numbers.The web page had a problem and i couldnt do the upgrade.Yesterday 2016/09/12 i phoned the upgrade department.I specifically asked the agent when delivery will happen as one of the handsets is a birthday present.He assured me that i will recieve both on 2016/09/13.Today i recieved a so called confirmation call , where im told delivery will only take place tomorrow 2016/09/14. I insisted that i need to speak to the original agent (who by the way is not working for vodacom but or Bytes). he got on the line and assured me that he will make a plan and get back to me within the hour (08:30) as of yet i had to mail him, he then rep**** and said the courier company had a technical problem.I asked for courier telephone number and tracking number.I phoned them only to be told they had NO problem , the phoes are still with Vodacom.This is totally un acceptable to me, as i had to make numorous calls to get this resolved, Also tried a mail to the complaints department only to be told to speak to the upgrades department, no one is taking responciblity ........</p>