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Pam B

1 reviews | Active since Mar 2009

08 Sept 2016, 11:40

UPGRADE nightmare.....

<p>After upgrading online last week i got a reference number...called on Monday with reference number and was told the gentlemen would have to do it online for me as he doesnt know what that reference number is... so we did it. I got an order no: 1- ********** 9873 , Followed up yesterday and was told i must go onto ram.co.za and put the order number in as my reference number. Called RAM today... they dont know that reference number as vodacom references start with a U or a K. Called Customer care - they put me through to upgrades.... held on for 38 minutes when your agent dropped the call and still put me through to the Survey...... rated you a 0!!!!!!!!! called back from a landline... call was answered after 2 minutes and was told that they are out of stock on the headset. I was at no time told that the VR headset is not available. I asked that they send the phone so long and apparently Vodacom will never do that! Now they say its a 2 week wait.... What the hell???? SHOCKING VODACOM ... SHOCKING!!!</p>

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Replies (4)
Vodacom
Vodacom's reply08 Sept 2016, 13:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PB
Pam B's update09 Sept 2016, 10:22
Reviewer Update

When is in due course? In 2 weeks time?

PB
Pam B's update14 Sept 2016, 09:22
Reviewer Update

Finally sorted by Thabani....

PB
Pam B's update13 Oct 2016, 10:20
Reviewer Update

Once again ... PROBLEMS...PROBLEMS and more PROBLEMS..... Last week Vodacom decided to cut my line (softlock) after 12 calls to them ..everytime having to give my id number, address, banking details and date of debit order ... finally was told the i need to speak to acquisitions. Acquistions never called me but my line was unblocked 2 days ago and i called them yesterday just to find out what is going on ..... the lady on the phone was helpful and said that she will speak to her supervisor and will make sure the credit limit is lifted. then again last night (I WASNT SURPRISED AT ALL) i got a message to say it has been soft locked again. Now i called Vodacom again this morning... ready with id number...address..bank...debit date and i the guy on the phone says to me even if they lift the credit limit they will still keep blocking it... this will go on for 7 months until Vodacom changes it.... what Bull!!!!! I told him to just get acquisitions to call me back. In the meantime i have some crazy online orders happening on my account too,

Order number
Total
Date
Status
***
Voicemail
Credit Limit Bar
R173.91
12 Oct 2016
Complete

View details
***
Voicemail
Credit Limit Bar
R173.91
11 Oct 2016
Complete

View details
USSD-***
Network Synchronization
R173.91
10 Oct 2016
Complete

View details
ONLINE-***
Vodacom Airtime Transfer
R209.00
05 Oct 2016
Cancelled

View details
***
Voicemail
Credit Limit Bar
R173.91
04 Oct 2016
Complete

View details
1-5 of 5 purchases
Help Me

Oh and they say i am in over R15 000 arrears.... which in actual fact is the price of my handset!!!

Sick and tired!!!!!!! I cant deal with this everyday! Can someone that knows what they are talking about please call me.