Upgrade nightmare

<p>On 01/08 I did a upgrade. When I spoke to the consultant that same afternoon I asked him to cancel the upgrade because I wanted to change the handset. He said it will be done and he will phone me back that Thursday or Friday as there is a cool of period. Needless to say he never phoned. I made a few calls over the next days and left messages which he never returned. When I spoke to a different consultant the same thing happened. Again getting hold of one of their supervisors, again the same thing happened. Again I spoke to a different supervisor- low and behold, the same issue again. No response just promises.</p> <p>All these big promises but nothing on the delivery side – not even just a courtesy call to say they are looking into the issue. After battling with this for a month I do not know what to do anymore.</p> <p> Seems like Vodacom has enough customers – they do not need to worry anymore about the odd individual like me.</p> <p>I spoke to four different consultants at upgrades, all of which promise to phone me back and no one does. I now have even reach my max allowable calls to the upgrade centre and cannot phone them anymore. I have sent emails and all goes unanswered. After being with Vodacom for about 20 years this is utterly shocking service.</p> <p> </p>