Upgrade Nightmare

<p>I did an online upgrade request on 6 July, was assisted by a Lee Ann. We agreed on the package and phone color. Having not received it a week later(this was supposed to be a next day service) I made a follow up 13 July, realised that the package and the colour was wrong, tried to call them and spent more than an hour speaking to almost 6 diffrerent useless employees. Was later told by Sherilyn that Lee Ann would call back as soon as she reports for duty. 2 hrs later I called again and spoke to Lee Ann who had no intentions of calling as promised, she blamed the new system for the error and promised to sort it out and keep me updated...well she hasn't called and the online order is still open which means i cannot do the upgrade at the branch. Yesterday(18 July) I called again, still Sherilyn couldn't assist, demanded to speak to the manager and was told they were busy. A Bradley (senior consultant) promised to look into it, I'm yet to receive any response. Having been their customer from 1999 am asking myself what the hell is going on there. Such level of incompetence and the i dont care attitude is appalling. That Lee Ann is a useless piece of sh$t and she seems to be running the place and doing as she pleases at the expense of customers and i guess she gets away with it. Come month end I am going to be debited for a phone I dont have.</p> <p> </p> <p>Bull****, disgusting service..Ghaaaa</p>