JR
Jaun R

1 reviews | Active since Apr 2015

15 Jun 2016, 10:12

Upgrade New Contact

<p>I have been with Vodacom for more than 5 years and is very disappointed with the current situation. I'm currently on 250 minute contract, but since August 2015 I started at n new company and my calls per month were between 650 - 800 minutes. I have been paying an average of R 1,683.38 per month, and in December 2015 I was contacted by Vodacom for an upgrade. I requested the 700 minutes per month for R999.00 contract, but was denied because of my credit limit. The Vodacom individual informed me to try again in February 2016. Which I did. Again I was denied. In April 2016 Vodacom again contacted me via phone to inform me that I may upgrade my contract. Again I asked for the 700 minute contract, and because of my credit limit, was denied. I will mention again that I'm currently paying R1,600.00 or plus per month, but do not qualify for the R999.00 per month contract. I'm very dissapointed with this sistem and want to cancel my contract and go to Cell C.</p>

0
Replies (1)
Vodacom
Vodacom's reply15 Jun 2016, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team