1 reviews | Active since May 2011
Upgrade never delivered
On 8 August I upgraded my contract online and received an email confirming the upgrade and stating that it would be delivered shortly. Since the order was confirmed I purchased a cover for the new phone. After more than two weeks with no contact or delivery I called the upgrades call centre only to be told that the order was never actually processed and that the offer had expired. Now I have spent money on a cover for a phone I will not be receiving.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team