Upgrade, more like downgrade!

Vodacom<br> <br> Please explain me the following - I want to upgrade my current iPhone contract to another iPhone contract. The Vodacom 3G Datastore tried to assist, Jade was very helpful, but I was told my profile needs to be upgraded. This is the first time I've heard of this. I was told they needed 3 months bank statements. Which I sent them. It will take 24-48 they said, it is 72 hours later, and still nothing about my profile being upgraded to get another iPhone contract and because my profile is on another system, it might take longer!!<br> <br> Can something please tell me what is going on. If this is how Vodacom wants to roll, fine. The last contract out of 4 I had with you will also be cancelled. Cell C, MTN or Telkom will want my business. Thanks for the worst upgrade of a contract I ever experienced!!<br>