Upgrade? More like DOWNGRADE!

<p>On the 1st of November 2016 I called the upgrades callcentre and I asked for a Smart XL Plus with an iPhone 7 Plus. 400 minutes, 400 sms & 1.5gig’s</p> <p>24 hours later I got the phone but my contract incorrectly changed to a smart L top up. For the first time in my life I had to buy airtime. I had no idea how to do this.</p> <p>The problem is that I had to then keep buying airtime, lost my caller line identity, international roaming, international call unbarring, 500 meg recurring bundle, the ability to buy more bundles online or over my phone, I also now can’t see my second iPad details on my online profile, I have lost the 10gig once off data deal that came with my upgrade. I ended up having to buy more data and voice bundles over the last 2 months. My phone is giving me problems and I tried to rectify this in the first 14 days but was frustrated with the call centres.</p> <p>I have emailed, Facebooked and called so many times I've literally about to give up with Vodacom. I've been a loyal (and prior to this incident, VERY happy) customer of Vodacom for all my cellphone years. I cannot understand why someone cant just do a few corrective changes so I can go back to being that happy customer.</p> <p>PLEASE PLEASE resolve this issue once and for all!</p> <p>Regards,</p> <p>Not happy - but could be happy customer!</p>