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Denise M

1 reviews | Active since Feb 2010

27 Jul 2015, 12:37

Upgrade Mislead

Vodacom advertised the new LG G4 inclusive of extras SD card, google drive subscription and cordledd battery pack for month of July while stocks last. <br> I ordered the LG G4 as an upgrade on 21st July 2015.<br> I asked if it included the extras. She assured me they would be in the box with the cell phone.<br> The phone was supposed to be available within 3 days. Today I had heard nothing - after 3 phone calls to the branch it was eventually confirmed that it had arrived.<br> When I got to the branch all they had was the cell phone and cover - no specials!<br> I cancelled the upgrade - very disappointed.

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Replies (1)
Vodacom
Vodacom's reply27 Jul 2015, 15:58
Official
Hello majorden,

Thank you for raising your complaint with our team.

A senior consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,