ER
Este R

1 reviews | Active since Aug 2017

07 Jun 2025, 08:54

Upgrade / Migration Consultant DECEPTION

I have been a loyal Vodacom customer since 2006/2007. But today I am very disappointed in Vodacom. Or more the sales personnel. A person contacted me wanting to migrate my 3 contracts because 'the old packages were falling away'. After confirming a minimum of 4 times that it will not affect the monthly price I pay, we did the migration. When the debit order went off, it was just over R500 more than usual!! When I called the customer contact center this morning, the very hulpfulL consultant told me that it happens alot. The sales people basically lie to you, to upgrade. I can migrate back, but now I have to pay this for 2 months. It is just over R1000 that I loose, because I was **** TO!! How can you as a company allow this! I insist on a refund!

0
Replies (3)
Vodacom
Vodacom's reply07 Jun 2025, 09:20
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

ER
Este R's update17 Jun 2025, 17:43
Reviewer Update
Vodacom contacted me and the contracts were migrated back. I will also receive a credit. Thank you for listening and understanding your clients.
Vodacom
Vodacom's reply18 Jun 2025, 08:03
Official
Dear Este
 
Thank you for the feedback.

We're happy to hear that your query has been resolved. 

Kind regards
Vodacom Consumer Website Team

Best regards,