1 reviews | Active since Aug 2017
Upgrade / Migration Consultant DECEPTION
I have been a loyal Vodacom customer since 2006/2007. But today I am very disappointed in Vodacom. Or more the sales personnel. A person contacted me wanting to migrate my 3 contracts because 'the old packages were falling away'. After confirming a minimum of 4 times that it will not affect the monthly price I pay, we did the migration. When the debit order went off, it was just over R500 more than usual!! When I called the customer contact center this morning, the very hulpfulL consultant told me that it happens alot. The sales people basically lie to you, to upgrade. I can migrate back, but now I have to pay this for 2 months. It is just over R1000 that I loose, because I was **** TO!! How can you as a company allow this! I insist on a refund!
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Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the feedback.
We're happy to hear that your query has been resolved.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for the feedback.
We're happy to hear that your query has been resolved.
Kind regards
Vodacom Consumer Website Team
Best regards,
