Upgrade messup at Vodacom 4U, Woodlands Centre, Pretoria

<p>3 weeks ago my elderly mother (84) accepted a quotation from Vdacom 4U (Woodlands, Pretoria) for an upgrade of her cellphone contract. </p> <p>They gave her the assurance the phone willl be ready for collection after 3 days (they wil call her when it arrives). (Name of employee: Andre)</p> <p>(Phone selected: silver iPhone SE 16GB)</p> <p> </p> <p>After about 10 days without a word from them, my mother made inquiries and she was told it is on "back order" - they are still waiting</p> <p> </p> <p>Yesterday (21 December 2016), 3 weeks after acceptance of the quotation I personally went to the store to make enquires.</p> <p> </p> <p>Then the following took place:</p> <p>- Andre was not in the stre, so Brandon asisted me.</p> <p>- I was told the Silver is no longer available and yes, Andre should have phoned her (So my mother would have waited FOREVER for a call)</p> <p>- They said the Rose Gold and Gold colours are available; (AND in stock according to their documentation) (Employee name: Brendan)</p> <p>- When I decided to switch to the "Rose Gold", Brandon phoned the warehouse to confirm stock</p> <p>- Brandon was told they don't have any stock AND they will not get stock for this particular phone any longer.</p> <p>- I was told my mother would have to select another phone., e.g. the 64GB phone which would cost R100/month extra (too much for my pensioner mother) or something else than a iPhone - e.g. a Samsung (that my mother doesn't want after the recent Samsung debacle)</p> <p> </p> <p>When I asked what now, they just pulled up their shoulders and said the quotation was in any case "subject to availabilty", nothing they can do about it.</p> <p> </p> <p>I experienced a "don't care" attitude and lack of respect from the store personnel</p> <p> </p> <p>I left the shop with my mother's paper work, never to return again.</p> <p> </p> <p>Since then I assisted her to do an online upgrade to a silver iPhone SE 64GB for only R25/month more than U4's quotation for the smaller 16GB phone (Not the R100 extra as U4 told me)</p> <p> </p> <p>I am also shocked that a high-level technology company relies on stock lists sent to the stores by email - why don't they have an online facility to assist store personnel to get realtime information from the warehouse?</p> <p> </p> <p>I expect at least an apology from Vodacom to my mother, if not some sort of compensation for the disappointment and trauma caused by this episode.</p> <p> </p> <p>If they show interest in contacting me, I can provide them with my mother's name and phone number.</p> <p> </p>