Upgrade Mess

I have 4 contracts with Vodacom and have been a loyal customer for over 10 years.

I upgraded one of my contracts in April 2022, the gentlemen I spoke to promised me additional data and free minutes without any additional cost to me. To date it has not been activated. I have spoken to a lot of agents at Vodacom and everyone promised me that they will get a team leader to listen to the call and then get back to me, to date no one has gotten back to me. Today I spoke to Norma Afrika and she also promised to escalate the matter, I asked for the reference number and then she disconnected the call. This is not on Vodacom, I am goin to cancel my contracts because you are in breach of the agreement. No one should ever take out a contract with Vodacom, they are good with sales, but extremely poor with aftersales