WL
Warren L
1 reviews | Active since Mar 2009
01 Feb 2017, 12:05
Upgrade Mess
<p>The Supervisor of your Woodlands store tells me I can come in today to do an early upgrade that I desperately need to do ... I make a special plan and take the time to go see him and do my upgrade. I have 3 contracts with Vodacom and spend a lot of money with you.</p> <p> </p> <p>I wait 30 mins in the Q only for the consultant available to tell me that Vodacom has stopped doing early upgrades and I must come back in March.</p> <p> </p> <p>Vodacom is seriously losing the plot, I am furious.</p>
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Vodacom's replyOfficial
01 Feb 2017, 12:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2017, 12:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,