CP
Chris P
1 reviews | Active since May 2012
18 Jul 2017, 15:29
Upgrade mess
<p>On 17-07-2017 I looked on the website for an upgrade deal that I had seen the week before. It was no longer there, but a consultant (Shalane) started a web chat and she confirmed that it was still available, so she phoned me and took down all my details and confirmed the upgrade. I did not receive any email or SMS confirmation so I phoned Vodacom on 18-07-2017. I was informed that there was no upgrade loaded due to a system error and that they would have to load it and that I would receive an SMS in the next few days. So much for "next day delivery".</p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Jul 2017, 15:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jul 2017, 15:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jul 2017, 13:24Hi Chris
As discussed, this matter has been addressed and feedback provided.
Regards,
RJ
Best regards,
Vodacom's reply21 Jul 2017, 13:24
Official
Hi Chris
As discussed, this matter has been addressed and feedback provided.
Regards,
RJ
Best regards,
CP
Chris P's updateReviewer Update
21 Jul 2017, 14:32The "feedback" was to "try again next month and don't do it through an online consultant". So even Vodacom acknowldeges that their service is shocking.
CP
Chris P's update21 Jul 2017, 14:32
Reviewer Update
The "feedback" was to "try again next month and don't do it through an online consultant". So even Vodacom acknowldeges that their service is shocking.