UPGRADE MESS

<p>I upgraded online on 5 May, after which only a sim card was sent to me. This was Vodacom's mistake, and I have been told that it was caused by a system error. I sent it back immediatly (package picked up on 11/05). I have been told it takes 7 - 14 working days for the upgrade to be cancelled. Since then I am unable to re-upgrade, since the original upgrade has not been cancelled on their side. I have phoned almost daily, and my issue has been escelated several times, without success. I have also e-mailed ********** as advised to me when I called. What do I need to do to get THEIR mistake cancelled, in order to re upgrade?? Extremely frustrating!</p>