1 reviews | Active since Oct 2010
Upgrade mayhem, wrong device no records ?
Dear Vodacom. with regards to my upgrade and the circus you are running. .so being contacted for an upgrade , and given the packages. the very helpful consultant actually gave me time to think about it. initial date of the call was June 24 around 10am. that afternoon i got a follow up call at 17:41 and again my upgrade was explained. i was proposed a : 1. iphone 12 mini 256 gb 2. airtag 3. airpods with its charging unit 4. Magsafe charger. unlimted calls and 30 gb data a month for R2299 over 24 months. and R1749 over 36 months. so yesterday i proceeded with the upgrade. i asked for les data and less minutes. and my contract was proposed to change to a RED Topup contract. ok great same deal , only less airtime etc. so i proceeded with the upgrade. this morning RAM arrived with : 1, Iphone 12 Mini 128 GB phone no nothing extra, non of the accessories i got included in the deal was added. phoning vodacom, you always get sent from pillar to post , and now consultant is not available, and im being told that package could not have been promised or given. meaning no extras , no phone nothing. i was told i need to log a return, the upgrade would be cancelled and i need to re-apply for an upgrade. all i want is the right phone with the accessories that i was promised. so being all calls are recorded, can you trace the call, hear what was proposed and what can we do to get this fixed. my latest reference number now is : Vodacom 6 July 11:01
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so what will vodacom do now? can you go trace the logs to my mobile number and hear what was offered and supply that offer to me ?
seeing that you record all the voice calls? have you listened to the voice call and the offer Vodacom made ?
seeing that you record all the voice calls? have you listened to the voice call and the offer Vodacom made ?
i have answered every single call received and they were not vodacom
i have answered every single call received and they were not vodacom
have you listened to the recording that was made when the offer of the contract upgrade was done ?
have you listened to the recording that was made when the offer of the contract upgrade was done ?
another 2 days passed. still you have not called. nor have you listened to the voice recording of my upgrade offer, NOR did i receive the correct phone or correct upgrade.
and your call center send me form pillar to post
another 2 days passed. still you have not called. nor have you listened to the voice recording of my upgrade offer, NOR did i receive the correct phone or correct upgrade.
and your call center send me form pillar to post
not a shop, not a call center, not escalations,, absolutely nothing gets you an answer.
stay far away from vodacom. 20 years of loyalty lost. cheers Vodacom. ill work out the contract and defer. in the mean time, ill tell as much people as possible to dodge vodacom.
not a shop, not a call center, not escalations,, absolutely nothing gets you an answer.
stay far away from vodacom. 20 years of loyalty lost. cheers Vodacom. ill work out the contract and defer. in the mean time, ill tell as much people as possible to dodge vodacom.