upgrade mayhem

So my contract ended with Vodacom in December 2017, and leading up to the date i received numerous calls from Vodacom trying to sell me various extensions which is to be expected. I had already decided to move to MTN as i was paying between R1000 - R1100 per month for an XL package while MTN offered an iphoneX for R999 with 2GB of data amongst other goodies. When i called cancellations lo and behold i had been upgraded to a data only package with some Microsoft software which had been dispatched to me. I vaguely recall speaking to someone about an upgrade but the line was cut and i never agreed to the upgrade or the terms and condition or what i would be getting. So of course now i cannot cancel because i have an existing upgrade kicking in today being 1 Feb 2018. I tried to immediately cancel the alleged upgrade (i suppose someone made some commission) and i even called RAM courier the same day to cancel the deliver saying i dont want it. A full week later (after calling the cancellation department everyday) I'm still stuck with vodacom and this bogus upgrade. Apparently the package needs to be returned, captured, reversed cancelled and then some. So Im stuck i cant move my number over to MTN, and i missed out on the iphoneX special i wanted to get which ended on 31 January 2018. So thanks a lot Vodacom not only am i being held captive but i missed out on sweet deal where you offered me for the same money 350MB of data - pathetic. I was a faithful customer on a high contract but you lost me with your ************ sales team. I'm told by tomorrow it will be cleared and then i will finally be released woohoo, fingers crossed.