Upgrade lies and *****

Hello,

I upgraded my contract in May. Yesterday I realiased that the agent at the upgrade department said that he would include a 2gig data and no caller identity cost in my package at R 299.00 I asked him several times as the contract offered R 220 voice calls and the iphone. I was trying to get a cheaper contract. I accepted and actually could not believe my luck as I thought it was a great deal. Yesterday I realiase that I did not reference the 2gig data and checked my profile. I logged a query 1- ********** ********** . Today I received an sms to say that my query was closed. I logged in and realiased nothing had changed. I spoke to a Lethabo who said that I need to query it with the upgrades department supervisor as the upgrade contract issued did not state the 2gig data.In addition, she said that they are not allowed to sell something that is not offered. I find her manner condescending. Why did they not bother to listen to the call and tell me yesterday that their investigation was basic. The agent committed ***** and **** to me. There is absolutely nothing wrong with my hearing and my memory. I would kindly request a copy of the original phonecall as clearly a further audit needs to be done and your resolutions department have no idea on how to investigate queries.