1 reviews | Active since Aug 2017

16 Aug 2018, 09:00

Upgrade Lies

My contract finishes in September 2018 i was offered an upgrade at the end of June which i took, when i upgraded i inquired if i will be double charged with new and old contract were the sales person said no. Bear in mind its a top up contract. I now receive abill for both contracts for the end off August, if i knew this i would of waited and canceled my contract. i called customer service which was no service at all, Vodacom is the most pathetic network to deal with. And i regret renewing my contract with them i will never again.

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2018, 10:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,