Upgrade lies

<p>I tried to upgrade online and nothing happened and got told by a consultant Amilia that online doesnt work and had to upgrade via the call center. I didnt feel that it was fair that the online website states that delivery is within 24h and the call enter says its 3-5 days. I cancelled the upgrade via the call centre and then went to the vodacom shop in secunda. I was assisted by a consultant who proceeded to discusses the upgrade with but them told me that i would be paying my my prevoius device/handset and my new contract instalement. I have upgrade previously in Feb 2015 and so my contract is upgradable in Feb. my contract expires in May. No my question is why tell customers they. An upgrade if there is hidden costs involved that you have never paid before for upgrading. If we upgrade early why have we never paid the previous handsets instalement too. Vodacom is not being fair and is miss leading their clients. With this im considering moving to a new cellphone subscriber. I have been with vodacom for almost 10 years and never had an issue</p>