Upgrade leaving me in regret

Good day, So I upgraded my contract in April and taking a new package, The new package was supposed to be activated on the 1st of May. Looking at my account I see that the package is still on the old one. Phoned the store where I upgraded, Consultant logged a Service request with Tradepartner, The following morning I realized that my data Service was of, Cant dial USSD codes, also my caller line identity is not working, For the last 3 days I have phoned the store multiple times, also went into the store, If you want to speak to the manager he is not there or he is busy. Phoning the store today they said I must phone later as the manager is not in, asked the lady to give him a message where to she rep**** that he wont be in today. The consultant came back to me with a message from tradepartner that they cant give a ref nr as this will make them look bad, well Vodacom, what is worse than leaving a customer stranded with a phone that is not fully functional or never giving feedback. This really is not the service I was expecting from you. Really bad