Upgrade Issues, incorrect debit orders loaded & poor general service

<p>My husband's (Julian Soobramoney) contract expired in September 2016. He then decided he does not want a device but a sim only deal. In October We also converted my prepaid vodacom sim to a sim only contract number at Cape Gate branch with Anton. When the deductions took place in November we were debited R445.67 and R345. We then went into Vodacom in Tygervalley with our bank statement and then found out that there was a device that I was paying for which I didn't receive. The lady Laverne was very helpful and said it will be corrected and that we will be refunded within a few days. Nothing happened. Then on 1 December we were debited R828.20. Again we called in to have it corrected and reimbursed but vodacom staff is just passing the buck and nothing happens.</p> <p>i am also not able to check my balances on this sim only contract. I called in 5 times over the last 2 months and the service has been pathetic. I cannot use the SMS facility where you SMS 100 for the balances as I don't receive an SMS back. *100# doesn't work. *111# also shows 0 balances for SMS, and data. We also do not receive vodacom statements detailing our accounts and the service agents were unhelpful with sending us statements. We are fed up of Vodacom and their lack of accountability. Please people double check your bank statements to ensure that the amount you agreed on is what is deducted.</p>