ZE
Zahid E
1 reviews | Active since Sept 2018
07 Apr 2021, 11:23
Upgrade issues!
I upgraded on the 25 March 2021 and the consultant noted to me that the Samsung Active 2 watch is out off stock.
On Saturday 03 April 2021 I called again to obtain a status update and the consultant says that the watch is in stock but there are some admin issues which are being resolved.
This morning I called again and the consultant says the watch is in stock but the S21 plus violet is out of stock. Is this some game that Vodacom is playing? What was the point of upgrading in March when it seem I will only receive my devices in May!!!
Furthermore I upgraded in order to redeem my Samsung R 1000 online store voucher, how am I going to redeem this when the offer expires on 18 April 2021.
Please advise urgently!
Thank you.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 Apr 2021, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Apr 2021, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZE
Zahid E's updateReviewer Update
09 Apr 2021, 14:59I received delivery today with the incorrect size of the samsung galaxy active 2 watch LTE stainless steel. I received a 44mm instead of my request for a 40mm.
Furthermore have a look at the March promotions and its clearly visible that a 40mm active 2 watch LTE stainless steel was advertised.
Lastly will Vodacom provide me with a samsung R1000 voucher given by the time they collect the parcel, cancell it and re issue it the samsung promo will be over as it expires on the 18th.
Please can someone assist me as the person who did my upgrade promised to call me at 2pm and I'm still waiting.
Furthermore have a look at the March promotions and its clearly visible that a 40mm active 2 watch LTE stainless steel was advertised.
Lastly will Vodacom provide me with a samsung R1000 voucher given by the time they collect the parcel, cancell it and re issue it the samsung promo will be over as it expires on the 18th.
Please can someone assist me as the person who did my upgrade promised to call me at 2pm and I'm still waiting.
ZE
Zahid E's update09 Apr 2021, 14:59
Reviewer Update
I received delivery today with the incorrect size of the samsung galaxy active 2 watch LTE stainless steel. I received a 44mm instead of my request for a 40mm.
Furthermore have a look at the March promotions and its clearly visible that a 40mm active 2 watch LTE stainless steel was advertised.
Lastly will Vodacom provide me with a samsung R1000 voucher given by the time they collect the parcel, cancell it and re issue it the samsung promo will be over as it expires on the 18th.
Please can someone assist me as the person who did my upgrade promised to call me at 2pm and I'm still waiting.
Furthermore have a look at the March promotions and its clearly visible that a 40mm active 2 watch LTE stainless steel was advertised.
Lastly will Vodacom provide me with a samsung R1000 voucher given by the time they collect the parcel, cancell it and re issue it the samsung promo will be over as it expires on the 18th.
Please can someone assist me as the person who did my upgrade promised to call me at 2pm and I'm still waiting.
ZE
Zahid E's updateReviewer Update
10 Apr 2021, 09:35I've spoken to upgrades, customer care and after sales department this morning regarding my R1000 Samsung online voucher that I will not be able to redeem to due Vodacoms mess. They continue to push me from one department to another each saying the other supposed to assist.
Please may someone assit me as I've upgraded on the 25 March 2021 only to receive my device and incorrect size watch yesterday 09th April 2021.
Please may someone assit me as I've upgraded on the 25 March 2021 only to receive my device and incorrect size watch yesterday 09th April 2021.
ZE
Zahid E's update10 Apr 2021, 09:35
Reviewer Update
I've spoken to upgrades, customer care and after sales department this morning regarding my R1000 Samsung online voucher that I will not be able to redeem to due Vodacoms mess. They continue to push me from one department to another each saying the other supposed to assist.
Please may someone assit me as I've upgraded on the 25 March 2021 only to receive my device and incorrect size watch yesterday 09th April 2021.
Please may someone assit me as I've upgraded on the 25 March 2021 only to receive my device and incorrect size watch yesterday 09th April 2021.
ZE
Zahid E's updateReviewer Update
12 Apr 2021, 09:57This morning I called again to log a return for the incorrect active 2 watch size sent to me last Friday.
The consultant tells me that they cannot issue me with the correct watch size as those deals are not available this month.
My question to vodacom is: You made me wait almost a month for my devices and after advertising a 40mm watch and I specifically requested the 40 mm you sent me a 44mm and now you tell me there isn't anything you can do? Wow!
Perhaps I should end this ongoing battle and cancell all my lines as the Assistance I've been getting is horrible!!
The consultant tells me that they cannot issue me with the correct watch size as those deals are not available this month.
My question to vodacom is: You made me wait almost a month for my devices and after advertising a 40mm watch and I specifically requested the 40 mm you sent me a 44mm and now you tell me there isn't anything you can do? Wow!
Perhaps I should end this ongoing battle and cancell all my lines as the Assistance I've been getting is horrible!!
ZE
Zahid E's update12 Apr 2021, 09:57
Reviewer Update
This morning I called again to log a return for the incorrect active 2 watch size sent to me last Friday.
The consultant tells me that they cannot issue me with the correct watch size as those deals are not available this month.
My question to vodacom is: You made me wait almost a month for my devices and after advertising a 40mm watch and I specifically requested the 40 mm you sent me a 44mm and now you tell me there isn't anything you can do? Wow!
Perhaps I should end this ongoing battle and cancell all my lines as the Assistance I've been getting is horrible!!
The consultant tells me that they cannot issue me with the correct watch size as those deals are not available this month.
My question to vodacom is: You made me wait almost a month for my devices and after advertising a 40mm watch and I specifically requested the 40 mm you sent me a 44mm and now you tell me there isn't anything you can do? Wow!
Perhaps I should end this ongoing battle and cancell all my lines as the Assistance I've been getting is horrible!!
ZE
Zahid E's updateReviewer Update
12 Apr 2021, 11:44Perhaps you can explain to me how you sent me a 44mm watch when you advertised for a 40mm and I specifically requested a 40mm and now you tell me you can't provide me with a 40mm as the deal is not available?
Take a closer look and note that all these issues are on your side.
Take a closer look and note that all these issues are on your side.
ZE
Zahid E's update12 Apr 2021, 11:44
Reviewer Update
Perhaps you can explain to me how you sent me a 44mm watch when you advertised for a 40mm and I specifically requested a 40mm and now you tell me you can't provide me with a 40mm as the deal is not available?
Take a closer look and note that all these issues are on your side.
Take a closer look and note that all these issues are on your side.